Shipping

 

We have a local delivery:

Miami, Coral Gables, Kendall, Miami Beach, Miami Shores, Hialeah, Doral, Sunny Isles, Hollywood, Aventura, Hallandale, North Miami Beach, Bal Harbour, Miami Gardens, Fort Lauderdale.

We will contact you to arrange a delivery time. It's important that you are at home and able to receive the order, as it requires storage in a freezer

Also we ship all of our products via USPS and UPS within Florida.

Enjoy free shipping on your order.

Frozen orders are shipped using dry ice in insulated boxes to ensure that the food remains frozen all the way to your door. Please do not handle dry ice with bare hands and ensure it is kept away from your pets at all times.

Our shipping days are Monday and Tuesday.

If you are not from Miami and you placed an order from Tuesday to Sunday, it will be shipped on Monday.

Your order will be delivered within 2-3 business days from the date of shipment. Shipping and delivery times vary depending on the order date and delivery location.

If your order arrives slightly thawed (but still cool), simply place everything back in your freezer to refreeze. There is nothing wrong with thawing and refreezing meat for pet food.

Unfortunately, at the moment, we only shipping within Florida as our warehouse is located in Miami. The cost of shipping to distant states is prohibitively high and not feasible, as dry ice keeps the food cold for up to two days. However, we are working towards being able to ship healthy food to all animals across America, and as soon as we are able to deliver, we will notify you immediately.


WHAT HAPPENS IF MY ORDER ARRIVES THAWED?

Unfortunately, we cannot guarantee that orders will arrive fully frozen. By purchasing our products, you acknowledge that Wildfood cannot guarantee the product will be fully frozen upon delivery. While we do our best to pack your order with sufficient coolant for transit time, we cannot control the shipping carriers. If your order arrives slightly thawed, simply place everything back in your freezer to refreeze. There is nothing wrong with thawing and refreezing meat for pet food.

If you receive an order that has been damaged during transit, please notify us within 24 hours of delivery. Kindly photograph the box and the damage before taking any further action with the order. WE REQUIRE THESE PHOTOS TO FILE A CLAIM WITH UPS (USPS). We will then contact the carrier and inform you about the next steps to resolve the issue.